1. Introduction
OneHorn, operated by NEGOODS, respects the privacy of customers, sellers and visitors who use https://onehorn.online.
This Privacy Policy explains what personal information we may collect, why we use it, when we may share it, how we protect it and how users may contact us about their information.
This policy applies to the OneHorn website, customer and seller accounts, product listings, purchases, order fulfilment, customer support and related online services.
We process personal information in accordance with applicable Indian laws and the requirements that apply to our business.
2. Information We May Collect
Depending on how you use OneHorn and which features are enabled, we may collect the following categories of information.
A. Customer Information
- Name and contact details.
- Email address and mobile number.
- Delivery and billing address.
- Account login information.
- Order history, purchased products and order status.
- Customer support messages, return requests and complaints.
B. Seller Information
- Seller name, business name and contact details.
- Business and registered address.
- PAN, GSTIN and other applicable registration details.
- Bank beneficiary and settlement information.
- Verification documents and relevant business licences.
- Product listings, inventory, orders, commission and payout records.
- Communications relating to seller verification and compliance.
Access to sensitive seller documents and financial information will be restricted to authorised personnel and service providers who require the information for legitimate purposes.
C. Payment Information
We may receive payment status, transaction references, amounts, refund records and other information needed to process or reconcile transactions.
Online payments may be handled by third-party payment service providers. We do not intend to store complete card numbers, card verification values or other payment credentials that should remain with the authorised payment provider.
The information actually collected depends on the payment methods and integrations enabled on OneHorn.
D. Technical and Usage Information
When you visit or use our website, technical information may be processed, such as IP address, browser type, device information, access logs, security events and pages or functions accessed.
Cookies or similar technologies may be used for essential website functions, login sessions, security, preferences and, where enabled, analytics.
Non-essential tracking technologies will be handled in accordance with applicable consent and legal requirements.
3. How We Use Personal Information
We may use personal information for the following purposes:
- Creating and maintaining customer and seller accounts.
- Verifying seller identity and business eligibility.
- Processing orders, payments, cancellations and refunds.
- Arranging delivery and communicating order updates.
- Calculating seller commission and preparing settlement records.
- Providing customer support and resolving complaints.
- Detecting fraud, unauthorised access and suspicious transactions.
- Maintaining accounting, tax, audit and legally required records.
- Improving website functionality, reliability and security.
- Sending service-related communications.
- Sending promotional messages where legally permitted and any required consent has been obtained.
- Responding to lawful requests from competent authorities.
We will not use personal information for purposes that are incompatible with applicable law or the information provided to users.
4. Marketplace Sellers and Own-Account Sales
OneHorn supports both third-party marketplace sales and products sold directly by NEGOODS.
For marketplace orders, relevant customer information may be shared with the responsible seller, delivery provider or other necessary service provider to fulfil the order, manage returns and provide customer support.
For products sold directly by NEGOODS, the information may be used by NEGOODS and its necessary service providers to process the sale, arrange delivery, handle returns and meet applicable legal obligations.
We aim to share only information reasonably necessary for the relevant purpose.
Sellers must use customer information obtained through OneHorn only for authorised order fulfilment, customer service and other lawful purposes. Sellers must not misuse customer details for unrelated marketing, sell customer information or retain it longer than permitted by applicable law and their obligations.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
Different records may have different retention periods. For example, transaction, invoice, tax and accounting records may need to be retained to satisfy statutory obligations even after an account is closed.
When information is no longer required and no legal obligation requires continued retention, we will take appropriate steps to delete it or render it unusable for identifying an individual, subject to applicable law and technical feasibility.
8. Information Security
We take reasonable measures appropriate to the nature of the information and the risks involved to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access restrictions, secure authentication, protected communications, software updates, backups and security monitoring.
No website or electronic transmission can be guaranteed to be completely secure. Users should protect their login credentials and report suspected account compromise promptly.
Where a personal-data breach occurs, we will take the steps required by applicable law.
9. User Requests and Privacy Rights
Subject to the applicable law and its commencement provisions, users may have rights relating to their personal information, including requesting access to relevant information, correction or updating of inaccurate information, deletion where permitted, withdrawal of consent where processing relies on consent, and raising grievances.
Requests may be submitted to support@onehorn.online.
Please include enough information for us to identify the relevant account or transaction safely. We may request reasonable verification before acting on a request.
We may retain information where necessary to comply with legal obligations, establish or defend legal claims, prevent fraud or fulfil another lawful purpose.
We will respond to requests in accordance with the timelines and procedures required by applicable law.
10. Marketing Communications
Where permitted, OneHorn may send updates about products, offers or services.
Where consent is required, we will obtain it before sending the relevant communications.
Users may opt out of promotional communications using the available unsubscribe mechanism or by contacting support@onehorn.online.
Opting out of marketing will not prevent essential service messages, such as order confirmations, payment notifications, security alerts or important policy updates.
11. Children's Information
OneHorn is intended for users who can lawfully enter into the relevant transactions and agreements.
Where applicable law requires verifiable parental consent or other safeguards for processing a child's personal data, we will follow the requirements that apply to the service and processing activity.
We do not knowingly seek to collect children's personal information beyond what is permitted by applicable law. If you believe a child has provided personal information inappropriately, contact us so we can assess and address the matter.
12. Third-Party Services and Websites
OneHorn may rely on third-party payment gateways, courier services, hosting providers or other integrations.
Those providers may process information under their own applicable privacy terms and legal obligations.
Links to external websites are provided for convenience. We are not responsible for the privacy practices of external websites that we do not operate.
Users should review the applicable privacy information before providing information directly to a third-party service.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, data practices or legal requirements change.
The revised policy and its effective date will be published on https://onehorn.online.
Where required by law, we will provide appropriate notice or obtain any necessary consent before implementing material changes.
14. Contact and Privacy Grievances
For privacy questions, requests or complaints, contact:
Business/operator: NEGOODSWebsite: https://onehorn.online
Business address: Ulubari, Guwahati, Assam 781007, India
Email: support@onehorn.online
Please describe your request or complaint clearly and include relevant account or order details without sending passwords, full payment-card information or other unnecessary sensitive information.
We will handle privacy requests and grievances in accordance with applicable law.
15. Applicable Law
This Privacy Policy is intended to operate under the applicable laws of India, including the applicable data-protection and information-technology framework.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.