Terms and Conditions

1. Introduction

Welcome to OneHorn, an online shopping platform operated by NEGOODS. These Terms and Conditions govern access to and use of https://onehorn.online, including customer accounts, product listings, purchases, seller accounts and related services.

By accessing or using OneHorn, you agree to these Terms and Conditions and the applicable policies published on our website. If you do not agree, please discontinue use of the website.

2. Business Model

OneHorn operates through two types of sales:

A. Marketplace sales: Independent third-party sellers list and sell their products through OneHorn. The relevant third-party seller is responsible for its product information, product quality, applicable licences, legal declarations and fulfilment obligations, subject to applicable law and the responsibilities of the platform operator.

B. Direct sales: NEGOODS may sell products that it owns, purchases or holds for resale. For these transactions, NEGOODS acts as the seller and is responsible for the applicable seller obligations.

The identity of the seller will be disclosed through the relevant product, order or invoice information as applicable.

OneHorn may facilitate payments, order management, delivery coordination, customer support and seller settlements. These services do not remove any statutory rights or obligations of customers, sellers or the platform operator.

3. Account Registration

Customers and sellers must provide accurate, complete and current information when registering or placing orders.

Users are responsible for protecting their login credentials and promptly reporting suspected unauthorised access.

Users must not create accounts for fraudulent purposes, impersonate another person or submit false business, identity, delivery or payment information.

OneHorn may restrict or suspend accounts where there is reasonable evidence of fraud, unlawful activity, security threats or material violations of these terms, subject to applicable law and appropriate procedures.

4. Seller Registration and Approval

Sellers must complete the applicable onboarding and verification process before being permitted to sell on OneHorn.

Depending on the seller and product category, this may include identity, business address, PAN, GST registration details where applicable, bank beneficiary verification, licences, product authorisations and brand permissions.

Sellers must provide genuine products and accurate listings and must comply with applicable consumer-protection, taxation, product-safety, packaging, labelling and intellectual-property laws.

OneHorn may request additional documentation or suspend listings that appear unlawful, misleading, counterfeit, unsafe or otherwise in violation of platform rules.

5. Product Listings and Availability

Product descriptions, images, specifications, quantity, price and other relevant information should accurately represent the product offered.

Sellers must not publish false claims, misleading discounts, counterfeit goods or unauthorised branded products.

Product availability may change. Where a product cannot be supplied after an order is placed, OneHorn or the relevant seller will inform the customer and provide any cancellation or refund required by applicable law and the published policies.

Product images are intended to represent the item accurately. Any material variation in size, colour, contents or specifications should be disclosed where relevant.

6. Pricing, Taxes and Charges

Prices and applicable taxes, delivery fees and other mandatory charges will be disclosed as required before the customer confirms the order.

The applicable seller, tax treatment and invoice details may differ between marketplace sales and direct sales by NEGOODS.

Promotional offers and discounts are subject to their disclosed terms. OneHorn will not knowingly impose undisclosed mandatory charges or use misleading pricing practices.

If a genuine pricing error is identified, the affected order will be handled fairly and in accordance with applicable law. Customers will not be deprived of statutory rights by this clause.

7. Orders and Acceptance

An order placed through OneHorn is a request to purchase the selected product.

Order acknowledgements, payment confirmations and final acceptance may be separate stages of the transaction.

Orders may be delayed, cancelled or declined where there is a lawful reason, such as product unavailability, a genuine pricing error, suspected fraud or a fulfilment restriction. The customer will be informed as appropriate, and any applicable refund will be processed under the published policies and applicable law.

8. Payments

OneHorn may facilitate customer payments through supported payment gateways and other payment methods displayed at checkout, including cash on delivery where available.

Customers must provide accurate payment information and must not misuse payment, refund or promotional facilities.

Payment processing may involve authorised payment service providers, banks and delivery partners. OneHorn will maintain appropriate transaction records and handle payment information in accordance with its Privacy Policy and applicable requirements.

Payment collection by OneHorn does not by itself determine who is the seller for tax, invoicing or consumer-law purposes.

9. Shipping and Delivery

Delivery estimates, shipping charges, tracking availability and other delivery conditions will be disclosed through the website or at checkout as applicable.

Delivery may depend on product availability, the delivery address, courier operations and other circumstances outside reasonable control.

Customers should provide a complete and accurate delivery address and contact number.

Lost, damaged, delayed or undelivered orders will be handled in accordance with the Shipping and Delivery Policy, the Return, Refund and Cancellation Policy and applicable law.

10. Cancellation, Returns and Refunds

Customers may request cancellations, returns and refunds in accordance with the applicable policy and statutory rights.

The eligibility and process may depend on the product, order status, condition of the item and the reason for the request, subject to applicable law.

Nothing in these Terms and Conditions removes a consumer's rights or remedies where goods are defective, deficient, spurious, misdescribed or otherwise qualify for a remedy under applicable law.

OneHorn will not use a blanket no-return or no-refund clause to deny a remedy that is legally required.

11. Marketplace Commission and Seller Settlements

Marketplace sellers may be charged commission or other agreed fees as disclosed in the applicable Seller Agreement.

Seller settlements may reflect completed sales, agreed commissions, applicable taxes, refunds, chargebacks, delivery-related deductions and other lawful, contractually authorised adjustments.

The settlement cycle, deduction rules and dispute process will be communicated to sellers.

NEGOODS's own-account resale transactions will be recorded separately from third-party marketplace sales for applicable invoicing, accounting and tax purposes.

12. Prohibited Activities

Users and sellers must not:

• Conduct fraudulent, unlawful or deceptive transactions.
• Sell counterfeit, prohibited or unlawfully restricted products.
• Submit false product descriptions, business details or documents.
• Manipulate ratings, reviews, orders, search results or payment records.
• Misuse another person's personal information.
• Attempt unauthorised access to OneHorn's systems or other accounts.
• Upload content that infringes third-party intellectual-property rights.
• Interfere with the website's security, availability or normal operation.

OneHorn may investigate suspected violations and take proportionate action in accordance with applicable law.

13. Intellectual Property

OneHorn's original branding, website design, software, text and other materials may be protected by intellectual-property laws.

Users may not reproduce or commercially exploit protected materials without permission, except as permitted by law.

Sellers are responsible for ensuring they have the necessary rights to use uploaded product images, descriptions, trademarks and other materials.

14. Privacy and Personal Information

OneHorn processes personal information for purposes such as account administration, order processing, delivery, payment coordination, customer support, fraud prevention and legal compliance, as applicable.

The information collected, the purposes of processing, sharing arrangements, retention practices and applicable user rights are explained in the OneHorn Privacy Policy.

Users should review that policy before using the website.

15. Complaints and Grievances

Customers and sellers may submit complaints using the contact details published on OneHorn.

Complaints will be handled under the applicable grievance procedure and statutory timelines.

Nothing in these terms prevents a customer from approaching a competent consumer commission, regulator or other lawful forum.

16. Suspension and Termination

OneHorn may restrict or terminate access where necessary to address fraud, security threats, unlawful activity or material violations of platform terms.

Where appropriate and legally required, the affected user will be informed of the reason and any available review procedure.

Suspension or termination does not extinguish valid refund obligations, outstanding payments, legal claims or record-retention duties.

17. Changes to These Terms

OneHorn may update these terms to reflect changes in its services, business model or legal requirements.

The revised terms and effective date will be published on the website. Where required, users will receive appropriate notice or be asked to provide consent.

Changes will not remove rights that cannot lawfully be excluded.

18. Governing Law and Disputes

These terms are governed by the applicable laws of India.

Disputes will be handled by the competent forum in accordance with applicable law. Nothing in these terms restricts mandatory consumer rights or excludes the jurisdiction of a forum where such exclusion is prohibited.

19. Contact Information

For questions or complaints relating to these Terms and Conditions, please contact us at support@onehorn.online.